Any questions? Have a look at the most frequently asked questions we receive below. Alternatively, send us an email on the “Contact” page and we will get back to you as soon as possible.
1. What are the delivery charges?
We offer free delivery on all Xenopixel sabers and a standard delivery charge of R103 on baselit sabers. Delivery is done via Courier Guy and takes 2-4 working days to anywhere in South Africa. Please specify your physical address for delivery, as we can not deliver to PO boxes.
2. How can I pay for my order?
Payment can be made using VISA and Mastercard credit cards, Instant EFT (if you bank with ABSA, Nedbank, FNB or Standard Bank) and direct bank transfers on request.
3. Is it safe to buy in your online shop?
We use PayFast, the leading South African payment gateway. PayFast uses an extended Validation SSL and 256-bit encryption to provide you with a payment process that is more secure than some of our online banking systems. Payfast is also very strict with their merchants and do not tolerate any scams or fraudulent use of their systems.
4. What is the store’s return policy?
All our products have a 14 day return policy. We are confident that you will be completely satisfied with your purchase, but should you not be, you may return it to us within 14 days of receipt and get a full refund or exchange it for another item of similar cost.
The client is liable for the return of the product and refunds will only be processed once the goods have been received back in an acceptable condition. Please contact info@saberrealm.co.za to start the refund or exchange process.
5. Is there a warrant/guarantee on your products?
Our product are guaranteed against factory defects for 30 days from date of delivery. If a problem is experienced within 30 days of delivery, we will cover the cost of returning the item to us. Please contact info@saberrealm.co.za for any warranty related problems.
6. What happens after I placed my order?
As soon as we receive your order, we will send you a confirmation email with your courier tracking number and if your order is placed before 12pm on a weekday, it will be shipped to you via courier on the day that it was purchased. If you order is placed after 12pm on a weekday or over the weekend, you order will be shipped the next working day. You will receive a notification via email once we have shipped your order.